No option to redeem vouchers of Big Bazaar
NEW DELHI: Customers of Big Bazaar who are holding vouchers have been left high and dry after a majority of outlets of the hypermarket chain’s parent Future Retail (FRL) were taken over by Reliance Industries. Several Big Bazaar regulars told TOI that they have been left with no option to redeem the vouchers as Big Bazaar branded stores have ceased to exist in most cities.
“We have Big Bazaar vouchers worth Rs 6,000 whose validity is till December 2023 but these cannot be used now after the stores went to Reliance,” said 30-year-old Vipul Dulange. “Customer support is providing a toll free number and e-mail id, which are not operational. Big Bazaar should have figured out something for such customers who have vouchers.”
Shivani Awalkanthe, who has vouchers worth Rs 4,000, said, “When I enquired about this, a customer service representative said they receive several such mails every day and many files are pending. They won’t be able to take any action unless they receive orders.”
While an FRL spokesperson did not comment, a senior industry executive said the company is left with about 30 Big Bazaar stores across India where customers can still redeem vouchers. “But the money cannot be refunded because FRL’s bank accounts are frozen,” said a source.
“Vouchers were bought mainly by companies who distributed them among their employees. During its peak, the voucher business used to generate around Rs 200 crore for the retailer.” FRL is currently facing bankruptcy proceedings after a proposed Rs 24,700-crore deal with Reliance Industries (RIL) fell through last month.